Terms of Service Usage

We currently offer special flat rates for front-end development projects for the new clients, they are available at our order page; fixed rates for Email Template coding, and custom quotes for complex front-end and CMS-based projects based on the rates of $35 - $45 / hour depending on the complexity of the project and the skills required to accomplish it.

Additional charges may apply depending on the project complexity (e.g. in the case of single-page sites with complex UI / UX, infinite scrolling or web pages longer than 2000px). We reserve the right to amend our pricing for any changes or additions to the project subsequent to our commencement of the project. We also reserve the right to revise the quote or refuse to work on a project and issue a refund in case an actual scope of work required for the project completion substantially exceeds the flat rate amount paid.

Expedited delivery service is available for extra charge.

WORKING SCHEDULE

Development Team: 7:00am – 4:00pm GMT / 3:00am – 12:00pm EDT

Development Consultants and Live Chat Support: Monday-Friday, around the clock, with a 6-hour break: 10:00pm – 4:00am GMT / 6:00pm – 12:00am EDT

The Development Consultants provide the quote & ETA within 1 hour for markup and within 3 hours for implementation / development according to the schedule above.

DELIVERY TIMELINES

The standard turnaround time for the first page of non-responsive HTML / CSS layout usually takes 6 working hours and 9 hours for the responsive one. Each additional / inner page associated with the same project generally takes 3-4 working hours, depending on the complexity and specifications of the project.

The delivery timeline takes effect at the time that (1) payment has been made for the order and (2) the order details have been accepted and agreed upon by you and P2H. The order is considered to be commenced at the time P2H project manager gives you the estimated delivery date; you can track your order status in the Client Area of this Site.

The estimated timelines for JavaScript, CMS development are provided after the investigation of the designs and requirements.

ACCEPTANCE

Default acceptance criteria are applicable to all projects and all project stages. A delivery is considered accepted if:

• Client approves a delivery in the order thread in the Client Area of this Site; or
• Client does not send any feedback/change request within fourteen (14) days for markup project and within thirty (30) days for CMS integration / development projects; or
• Client has requested us to proceed with the next project stage. A project stage could be the next batch of HTML/CSS coding, JavaScript functionality, CMS development, deployment of the theme to an external server or delivery of the theme files in a zip archive.

FIXES / UPDATES AND POST-DELIVERY SUPPORT

We provide all fixes (if any) for free until the project is accepted according to the “Acceptance” paragraph.

Paid updates / changes are available upon requests.

Any updates for accepted implementation / development projects delivered over thirty (30) days prior to the request are subject to a deposit of three hundred (300) USD. This includes eight (8) man-hours of project manager and / or developer time and is valid for the next thirty (30) days only.

All further updates are charged at forty (40) USD per hour.

REFUND POLICY

A full refund will be considered based on the following reasons:

• Client’s order cannot be completed;
• Client’s request to cancel the order is received before the development is started.

A partial refund will be considered based on the following reasons:

• Client is not reasonably and legitimately satisfied with the quality of the code or service and provides a comprehensive proof / explanation of the matter;
• Client is not satisfied with the resulting product upon a review on our test server. A refund may be issued upon the confirmation of both parties, and upon the clearance of all details related to the refund.

If the order is completed according to the specifications of Client, some minor errors should be deemed acceptable and cannot be a reason for full or partial refund.

PAYMENT

Payments will be charged on a prepay basis on the day that the order is created. Refunds are provided under certain circumstances, as set forth in paragraph “Refund Policy”.

Whenever post-payment is available, by confirming the order, Client agrees to pay the agreed-upon amount for the Services.

CLIENT’S CONTENT

We reserve the right to refuse to work on any project, without the need for providing justification therefore. We will not provide Services for any project or potential Client for content which is offensive, illegal or which contains illicit or infringing material.

Client is fully responsible for the provision, exploitation, maintenance and use of all content, provided by him, including, but not limited to, issues related to:

• correspondence of Client's content to provisions of laws about copyright protection of all applicable jurisdictions;
• any claims, related to the content;
• immediate reaction for notices to Client (or affiliated persons) by any person, claiming that Client's content is infringing the rights of such person.

Client shall indemnify and hold P2H and its Representatives harmless from any losses, claims, obligations or other liabilities related to or arising out of the foregoing.

CONSENT TO RECORDING OF CONVERSATIONS

We inform you that any conversation you have with any Representative of P2H may be monitored and recorded for quality assurance purposes. If you do not wish to have a conversation recorded you must alert such Representative to cease recording the conversation. Your continued participation in a conversation without expressly requesting for the conversation not to be recorded shall serve as your express consent to have the conversation monitored and recorded.